FAQ

What is your enrollment policy?

Before registering for any courses, please ensure that you have read our enrollment policy below. 

Course fees include: e-book/book, training material and instructor fees.

Course fees are subject to change without notice.

Course fees are due upon registration, and can be paid by credit card.

Course fees that are sponsored by companies/schools must submit notice by email to: esicregistrar@gmail.com. Companies/schools will receive an invoice and a coupon code for the participant to use to complete registration for a course. Participants will have 7 business days to register for a first aid course before the code expires.

How long does my certification last?

Certifications are valid for three years, starting on the last day of your first aid course. Proof of certification card will show up on your Canadian Red Cross profile.

Where do I find my certificate?

Your certification can be found on your Canadian Red Cross (CRC) account under 'My Certifications'. If this is your first time taking a CRC course then CRC will automatically set up an online profile using your email that you provided us upon registering and they will send you an email to complete your profile.

Are recertification courses discounted?

Recertification courses are offered at a reduced fee with proof of valid certification. Recertification provides an additional certification of three years.

Are the portables wheelchair accessible? I have a learning disability when I take written exams, is there an alternative exam I can do?

Unfortunately the portable does not have wheelchair access, there are stairs leading up to the door.

If students have a demonstrated learning disability completing written exams, please notify the instructors on the first day of class so we can make the necessary adjustments to accommodate your learning.

Can I register my child in a course? Can I use the same email for both my children?

We are open to all ages. Our main population is aimed at high school students who are interested in SFA and First Responders. The email address submitted must be unique and cannot be shared. The Canadian Red Cross (CRC) uses your email address to establish an online profile.

How do I get to the training facility?

The courses are held in the Portables at the rear of Cambie Secondary School in Richmond (4151 Jacombs Road).

Transportation Methods:

By car: 4151 Jacombs Rd, Richmond, BC V6V 1N7

There is plenty of free parking at the school and local park.

By bus: 410 - Brighouse Station and 22nd Street Station via Fraserwood

What is your student policy? I have a prior appointment that conflicts with the course, can I leave early or skip a day?

100% attendance and participation is mandatory for all certification courses.

Participants who show up more than 30 minutes late will not be allowed into the course and will be considered as a NO SHOW.

Full course fees will be charged to participants who do not show up on the course date (non refundable).

If you are unable to attend the full course for any reason, we ask you to reschedule at least 7 days prior to the start of the first day of class. Please see our reschedule policy for further instructions.

What are the payment options?

Credit/Debit via Paypal: We accept credit/debit via Paypal; you do not need a Paypal account.

Please note registration forms and course fees must be processed in order to complete registration and reserve a seat in a particular course. Seats are limited for each course and is on a first-come first-serve basis; we do not hold waiting lists.

What is your refund policy?

ESIC has a no refund policy. This is due to the amount of planning that goes into our courses and to ensure that we do not have to cancel the course due to low enrollment. You may request to reschedule your course up until seven days prior to the first day of class. Please see our reschedule policy for further instructions.

Can I reschedule my course? How do I reschedule?

All transfers must be requested 7 business days prior to the course date (not including the course day) by email: esicregistrar@gmail.com.

First transfer request is FREE of charge. Subsequent transfers will be subjected to an administrative & instructor fee of $75 per transfer.

No transfers or refunds will be offered if requests are within the 7 business days prior to the course date (not including the course day); the full course fee will be charged to participant.

Courses are confirmed when it meets a minimum of 8 participants, thus, in the case a course is cancelled, participants have the option to be transferred to the next available course or hold course credit to register at a later time at no additional cost.

How are evaluations done?

Evaluations will be done throughout the course. Students must demonstrate that they are comfortable with the course material and must obtain a minimum mark of 75% on a written exam to complete certification. If applicable, students must also successfully complete a practical scenario exam.

I was unsuccessful in my course, can I try again? What is your remedial policy?

Students have up to one year to complete all the certification requirements, starting on the last day of their original first aid course. If students are unsuccessful with their practical exam on the last day of their course, they will be allowed to re-attempt their exam at a later course date; up to a maximum of two re-attempts. A fee of $195 will be charged for an additional three attempts and a one year extension to complete all the certification requirements.

We understand everyone learns at different speeds and we encourage students to re-attend courses and practice at no additional cost.

 
 
 
 
 
 
 
 
 
 
 
 
 

©2020 by ESIC. Proudly created with Wix.com